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SHIPPING & RETURN

 

SHIPPING

Shipping is free worldwide. Orders are dispatched from our warehouse located in Taipei, Taiwan via UPS Worldwide Express Monday to Saturday during business hours and should arrive within 1-3 working days worldwide. 

 

Orders within Taiwan will be sent by T-cat. Tracking information will be sent to emails on order confirmation. 

 

Please note that there may be import duties or delay by customs on international order when the package reaches the country of destination. We suggest you to contact your local customs for further information.

RETURN

Orders may be returned and accepted only when they are:

  • returned within 14 calendar days of receipt; and
  • returned in their original conditions (unworn, unwashed, unaltered) with their tags attached. 

For returning the goods, please fill in and enclose the enclosed return form. The return shipping cost would be borne by you unless it is an exchange for faulty goods. Return shipping should be trackable.

 

REFUND

Refunds will be issued to your original method of payment when we conclude that the particular order is eligible for refund. 

 

EXCHANGE 

If you would like to exchange, you may:

  • place a new order before returning to ensure stock availability; and
  • return the original item for a full refund.